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Learning from the real experts

We have always strived to make the care and rehabilitation services offered here as outcome focused as possible. But what does that really mean? For us it’s a mix of the tangible benefits each person gains from their rehab here; their increased ability to achieve specific tasks enabling them to be more independent, as well as a boost in their self-confidence, so they feel more able to face their new life’s challenges. Rehabilitation is tiring, it can sometimes feel frustrating and stressful, not only to each individual in our care,...

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An outsider’s perspective

Winning awards is obviously lovely, but the judges’ comments on our most recent award gave us an outsider’s perspective to what ‘team Marbrook’ feels like from a carer or family members view. This all started with us winning the Carers Trust ‘Carer Friendly Employer award’. It was their comments about the warmth of the reception staff, the fresh homemade pastries, and the general willingness to help visitors by everyone here, whatever their role. This is the caring ethos we set out to achieve when we opened a year ago, but...

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C4 Dispatches report – Our response

  Dear Team Marbrook Firstly, if you have this email is aimed at you and not just direct care staff so please read carefully. This random comment will make sense as you read on. Having watched ‘BUPA Care Homes Undercover’ on Dispatches (Channel 4) on Monday night, I was compelled to write this email. If you did not get an opportunity to watch this program, I would urge you to do so. You may find it on catch-up if you have Sky or Cable TV, alternatively I believe it can...

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Awards, Awards, Awards?

‘Congratulation Finalist’ letters have been arriving in the post like the legend of buses, nothing for the year to date, then three all at once. So far we shortlisted for: Pride in Our Carers award – Carer Friendly Employer of the Year, award ceremony 13 June All Party Corporate Responsibility Group, national award and can only be nominated by your MP, award ceremony now is autumn due to election Bedfordshire Business Awards – Community Business of the Year, black tie ceremony 12th July As lovely as it is to be...

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1st Anniversary Charity Bike Ride

On the 3rd of May, The Marbrook Centre is celebrating its first year anniversary. To mark this occasion we want to do something which brings together the whole of ‘team Marbrook’. An inclusive event for patients and residents either here, or who have been discharged in the last 12 months, all of our staff and any of our families we can rope in. All joining together in an activity we could all enjoy and that may raise a bit of money for one of the charities we support. Based in...

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cqc-logo CQC regulates Marbrook Limited to provide care at The Marbrook Centre Click Here